FAQs – Dippy on Tour

Q: Is the event free?

Dippy on Tour is a free ticketed event. Advanced booking is advised as this will be a very popular exhibition, however there will be walk up tickets available every day on a first come, first served basis. Please see the Dippy on Tour event page to book. Many days are now fully booked, so please look at alternative dates when booking. 

It is free to visit the rest of Birmingham Museum and Art Gallery and no tickets are needed for this. Donations are always welcome.

Q: What do I do if I can no longer attend?

Email us at bookings@birminghammuseums.org.uk or call us 0121 348 8263 to rearrange and to allow us the opportunity to reallocate your tickets.

Q: The time/date on my ticket is incorrect, what do I do?

Email us at bookings@birminghammuseums.org.uk or call us 0121 348 8263 to rearrange and to allow us the opportunity to reallocate your tickets.

Q: Do I need to bring my ticket?

Please bring your ticket either on your mobile phone or as a printed copy.

Q: I received my booking confirmation, but not my ticket. What do I do?

We will treat your booking confirmation as a ticket. Please bring along your booking confirmation, either on your mobile phone or as a printed copy. 

Q: Can I attend without booking a ticket?

We recommend that you book tickets in advance as this guarantees entry for a particular time slot. However there will be a limited number of walk up places for every slot. These will be first come, first served – please be aware that there may be a wait.

Q: I can’t book a weekend slot online - what should I do?

Pre-bookable weekend slots are now sold out, but we will be having a number of walk-up tickets available on the day.

Q: I booked the wrong date online, so booked again and need to cancel my first order, what should I do?

Email us at bookings@birminghammuseums.org.uk or call us 0121 348 8263 to cancel your tickets so they are available to others.

Q: How do I get to the Museum and Art Gallery?

Address: Birmingham Museum and Art Gallery, Chamberlain Square, Birmingham, B3 3DH.
Road: Birmingham Museum and Art Gallery is located within Chamberlain square in the City Centre of Birmingham. Only minutes from the Bullring and Birmingham Grand Central, the nearest motorways are the M6, M5 and M42.
Bus: The museum is in short walking distance of Colmore Row where a number of city centre buses terminate. The closest bus stops are for buses 9, X10, 82, 87, 120, 126, 127 and 128. Bus services are operated by National Express West Midlands.
Metro: The Midland Metro tram runs from Wolverhampton to Birmingham Grand Central/New Street Station every 8-15 minutes. The closest stops are Grand Central, St Chad’s and Bull Street. Tram services are operated by Midland Metro National Express.
Rail: The nearest station is Snow Hill and New Street station.
Bicycle: Bike racks are located underneath the bridge to the left of the main entrance.

Q: Where is the nearest place to park?

The closest car parks are Town Hall car park and Paradise Circus multi-storey car park which are a 5 minute walk from the museum. This is operated by Birmingham City Council, therefore, charges will apply. Please check Midland Tramline & Paradise Birmingham websites for all the latest information on road closures or changes.

Blue Badge parking can be found on Margaret Street and Edmund Street (both are in close proximity to the Edmund Street lift entrance).

Q: Which entrance do I go to? 

Arrive at the Gas Hall entrance (situated on Edmund Street, around the corner from the main entrance) 10 minutes before your allotted time slot. Late comers may not be admitted.

Q: Can I buy Dippy souvenirs?

Yes there will be a Dippy shop in the exhibition where you can buy a wide range of souvenirs. 

If you have pre-ordered Dippy souvenirs you can collect your item(s) from the main Museum & Art Gallery shop on the 2nd floor. You will need to show your booking confirmation email as proof of purchase.

Q: Am I able to bring food and drink into the gallery?

Food and drink are not permitted within the exhibition space. You are more than welcome to visit our Edwardian Tearooms or Bridge Café if you do wish to eat.

Q: Are buggies allowed in the exhibition space/is there a place to put my buggy?

Yes buggies are allowed in the exhibition. There is also an unstaffed area where buggies can be left at the owner’s risk before entering the exhibition. This small area can be found to the right of the front entrance foyer toilets at the Gas Hall.

Q: Where are the nearest places to eat?

Visit the Edwardian Tearooms for a delicious and wide range of food and drinks (includes gluten free and vegan options). There is no need to book in advance, and for the kids, a special two-course Dippy Children’s menu has been created. If you are looking for a quick stop you can visit our Bridge Café which is located on level 2.

There are also a variety of places to eat in Birmingham City Centre.

Q: Where are the nearest toilets/baby changing facilities?

There are toilets and baby changing facilities found on all levels of the Museum and Gallery. They can be found in the: Gas Hall, Waterhall, Round Room and near the start of the Birmingham History Galleries. There is also a dedicated baby changing room off Gallery 20.

Q: Is breastfeeding allowed?

We welcome breastfeeding.

Q: Is there a place for young children to relax or other activities for them? 

There is a specially designed Mini Museum for those aged under 5. It is the perfect area for young children to relax and play.

There is also a Dippy Family Room which is free to enter, in Gallery 16. However, as this will be a popular space it will be busy at times and buggy spaces will be limited.

Children can also play at being a palaeontologist in our Dino Dig activity. For this there will be three timed sessions during the day at 10.45, 12.15 and 2.45. Please book online in advance to avoid disappointment.

There is also a Little Dinos Messy Play area in the Education Space, where children can get really messy! Event is free but booking is required online here.

Q: What else is there to see at the museum?

There are many other collections which are free to visit in the museum. Highlights include treasures from the Staffordshire Hoard , artefacts from ancient civilisations and stunning art including our unrivalled Pre-Raphaelite collection.

We also have a wide range of exciting and interesting exhibitions which will be perfect to visit either prior to or after your visit to Dippy. If you are interested in and want to learn more about the way objects can be transformed and seen in new and insightful ways then The Everyday and Extraordinary exhibition held from June 9th to September 9th 2018, taking place in Galleries 12 and 13 will be perfect for you. 

Other fascinating exhibitions include Asian Youth Culture: Exploring the Heritage & History of Young British Asians in Birmingham (4th May to 29th July 2018) and Body Image (22nd July to February 1st 2019).

Please note the last chance to see current Pre-Raphaelite displays will be the weekend of 9th and 10th June 2018, before they change ahead of a major touring exhibition.

A selection of Pre-Raphaelite favourites will remain on display, including Ford Madox Brown’s The Last of England and Burne-Jones’s The Star of Bethlehem, and will be joined by artworks often requested by visitors, including ER Hughes’s Night with her Train of Stars, and paintings by Arthur Hughes, John Everett Millais, Emma Sandys and Simeon Solomon.