Facilities & Accessibility


  • Shop
  • Café/ tea room
  • Baby Changing

Access Information

For an Accessibility Guide to help you plan your visit to Museum of the Jewellery Quarter please click here.

Lift Out of Order

The lift is currently out of order. There is no wheelchair access to the upper floors at this time. We apologise for this inconvenience If you have booked a visit or are planning a visit over the Christmas period and require lift access, please contact us first before visiting. (Last update: 21st December 2018).

The venue

Wheelchair users can access the Museum of the Jewellery Quarter by using the Branston Street entrance. Inside the museum, a lift makes all area accessible for wheelchair users. 

Owing to space limitations in the factory area only one wheelchair can be accommodated at a time.

Guide and Assistance dogs are very welcome within the Museum.


There are accessible toilets within the museum and baby changing facilities can also be found in these areas


Parking is available on Vyse street and nearby streets.


If you require a chair during your visit please ask a member of staff who would be happy to help.

Social Stories

Social Stories are guides which aim to prepare individuals with autism for social situations by letting them know what to expect. You can download the Family Social Story for a visit to the Museum of the Jewellery Quarter here.

We also have Social Stories available for our other heritage sites on each of the websites.