By purchasing a ticket by telephone, at the Ticket Desk, via the website, you are agreeing to these terms and conditions of sale. All tickets are sold by Birmingham Museums Trust, a limited company (Company No 7737797) and registered charity (Charity No 1147014). Registered Office: Chamberlain Square, Birmingham B3 3DH.

• All tickets are subject to availability
• Please check your tickets carefully as mistakes cannot always be rectified after the event
• Tickets are non-refundable or transferable
• Tickets are valid on the ticket date only
   
• Proof of concession may be required on admission. To be eligible for the concessionary rate, you must receive or hold one or more of the following:
  • Disability Living Allowance
  • Personal Independence Payment
  • Job Seekers Allowance
  • Employment and Support Allowance
  • Income Support
  • Council Tax Support
  • Universal Credit
  • Housing Benefit
  • Pension Credit
  • Attendance Allowance

• Or be one of the following:

  • NUS Student
  • Forward Carers Card holder (physical card and virtual card)
  • Max Card holder

   

• All discounts are offered subject to availability.  Discounts cannot be combined with other offers, and can be withdrawn at any time
• Tesco vouchers cannot be used for the purchase of Annual Passes or in conjunction with any other offer
• For timed events (e.g. tours and shows), tickets are valid for the time and date specified on the ticket
• We reserve the right to make alterations to the advertised programme or schedule without obligation to refund monies or exchange tickets
• Any visitor who holds an invalid ticket will be refused entry or asked to leave
• Defaced or altered tickets are invalid
• Tickets may not be re-sold for profit or commercial gain. Such tickets become invalid
• Tickets are sold subject to the Data Protection Act 1998
• We reserve the right to refuse admission where we believe other visitors comfort, enjoyment or security may be affected.