Guided tour

Highlights Book Tickets

Join one of our friendly guides as they lead you through this remarkable time capsule and bring its stories to life. 

A staff member giving a tour to a group of adults and children in an historic jewellery workshop.

Step into the workshop and see everything just as it was on Smith & Pepper’s last working day; the benches, tools, stamps, and machinery all frozen in time. Visit the workshop where you will find a vast array of original tools, stamps and machinery to be seen inside the factory. Gather round the main jewellers’ bench to watch a demonstration of the traditional skills of this fine trade and discover what it was like to work here.

The tour continues upstairs to Miss Olive’s office, the control centre of the factory. This is where Olive Smith and her team of ladies managed materials, processed customer orders, and packed the finished jewellery for delivery. The space remains filled with the tools of their trade: boxes, order books, and catalogue blocks, offering a real glimpse into their daily routines.

The only way to experience the Museum is on a guided tour. Tours last approximately 45 minutes, with time for you to explore the Story of the Jewellery Quarter gallery at your leisure either before or after your tour. For tour times see our Visit page. 

Image gallery

  • A group of children looking a staff member who is sitting at a workbench and holding an item of jewellery.
  • Two staff members showing items to a small group of children.
  • A staff member giving a tour to a group of adults and children in an historic jewellery workshop.
  • A workbench with stools and tools in an historic workshop.
  • A person from behind taking a photo of machinery.
  • Groups of workbenches with tools in a historic workshop
  • Close up of jewellery maker tools laid out on a workbench.
  • A group of people on a tour in an historic jewellery workshop.
  • A close up if an old book on a workshop bench.
  • A group of people on a tour in a factory.
  • Industrial workshop with glass roof containing metal turning machinery and metal presses
  • Workshop with machinery, a workbench in front of a window and wooden shelves with a ladder
  • An historic office with large wooden desk by the window, typewriter and folders stored on three shelves on a wall.
  • Stack of vintage notes and documents on a wooden desk near window blinds.
  • Vintage rotary phone, scattered papers, notebooks, and pencils on a cluttered wooden desk.
  • Vintage workspace with papers, measuring instruments, hanging tools, and storage cabinet in a well-lit room.
  • Vintage office with wooden desk, typewriter, stacks of paper, and hanging pendant lights.
  • Vintage office with typewriters, paperwork, window blinds, wooden desks, and hanging lights.
A group of people on a tour in an historic jewellery workshop.

Visit us

Story of the Jewellery Quarter

Workshop with machinery, a workbench in front of a window and wooden shelves with a ladder

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