Facilities & Accessibility

If you have any particular requirements to facilitate your visit then please get in touch with us by calling on 0121 348 8000 (lines open 9.30am - 4.30pm, Monday to Friday) or emailing us at hello@birminghammuseums.org.uk

Facilities

  • Car park available (operated by Birmingham City Council, charges apply)
  • Bike racks 
  • Lockers 
  • Picnic area
  • Shop
  • Café facilities
  • Cash machine within Millennium Point
  • Toilets on all levels
  • Baby changing room 
  • Microwave available for bottle/ food warming 
  • Highchairs are available in the cafe and coffee corner
  • Prayer facilities made available on request 
  • Quiet Room made available on request

Access Information

Access information for Thinktank can be found below. 

The Museum

Thinktank is fully accessible to wheelchair users and can cater for anyone with other specific access requirements. There are central lifts to all floors within Thinktank and Millennium Point. We have wheelchairs available to loan for your visit, we recommend that these are booked in advance (0121 348 8000) and we can ensure that these are waiting for your arrival at our ticket desk.

The floor surface of the museum is smooth, plastic coated and non-slip, in some places there are carpet tiles. Some of the exhibits at Thinktank are behind perspex. 

Guide and Assistance dogs are very welcome at Thinktank. We can provide dogs with a bowl of drinking water which is available from the ticket desk.

All staff have disability awareness training.

Hearing

Many areas of Thinktank have fixed hearing loops installed including the Thinktank theatre and the Planetarium. 

We use a combination of oral and visual media to communicate our exhibitions and programmes as much as possible.

Visual

There are large-print copies of the Thinktank map / floor plan available at the ticket desk. Also, magnifying glasses are available to loan.

Some parts of the museum have low-lighting including our Planetarium and Futures Gallery.

Braille signs are used extensively around the museum.

Sensory

We have a sensory map available at our reception desk which highlights the sensory friendly areas of the museum, please ask a member of staff for the map on your arrival.

The noise levels and number of visitors can vary depending upon the time of your visit. We offer a number of ‘Morning Explorer’ sessions throughout the year, during these sessions the museum is open early for people with children on the autistic spectrum or live with a sensory processing disorder so they can visit at a quieter time – please see the What’s On for Morning Explorer dates. We have a quiet room which is available on request, please speak to a member of staff during your visit if you require this room.

The temperature can vary throughout as you move through the museum, some spaces may be warm, while other spaces may be cold.
There are also a couple of areas of the museum which have some smells, these areas are usually located near the café and eating areas.

Parking

The multi-storey car park next to Millennium Point is operated by Birmingham City Council and offers free parking to blue badge holders. Arrangements of parking for high-roof vehicles can be discussed by calling us on 0121 348 8000.

The exit from the car park on Jennens road will bring you onto Level 2 of Millennium Point. Once inside, an escalator, a lift and a staircase are available to reach Level 0 where you will find our main entrance and reception desk.

Personal Assistants

One personal assistant is permitted free entry to Thinktank when accompanying those in receipt of Disability Living Allowance or Personal Independence Payment. If multiple personal assistants are required, prior arrangements must be made with the Visitor Operations Manager or equivalent and written evidence of this may be required. Due to our adherence to health and safety guidelines, we cannot allow anyone under the age of 16 years to be a personal assistant to another person. We do not allow personal assistants for anybody under the age of 3.

Toilets

There are accessible toilets on all levels. We also have baby and adult changing facilities. The adult changing facility includes a hydraulic changing table; this is located in the accessible toilet on Level 0.

Seating

There are seating areas in all gallery spaces, on each floor of the museum.

Planetarium

The planetarium is equipped with an analogue induction loop and has spaces for up to 6 wheelchairs. Subtitled planetarium shows take place on a Friday afternoon and the first show on a Saturday and Sunday morning. A British Sign Language interpreted show is available on request. Tactile books have been created to be used within selected Planetarium shows.

Concessions

We have a concessionary rate for disabled visitors and a complimentary ticket policy for personal assistants. See our Concessions Policy for more details.

Other Languages

We have multilingual staff who are happy to help.

Further Practical Access Information

For more detailed access information including the sizes of doors, heights of toilets and tables, flooring types, plus lighting information please visit the Practical Access Information page. 

Other available resources

Our Social Stories are guides which aim to prepare individuals with autism for social situations by letting them know what to expect. Please select the appropriate Social Story for your Thinktank visit below: